Refund Policy
At ChicWardrobe.net, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free refund process. Please review the following details to understand how refunds are handled.
1. Eligibility for Refunds
Return Window: You can request a refund within 30 days of receiving your order.
Item Condition: Items must be returned in their original condition, with all tags and labels intact. Products that show signs of wear, damage, or alteration may not be eligible for a refund.
Original Packaging: Please return the item in its original packaging, if possible.
2. How to Request a Refund
Contact Us: Email our customer support team at
[email protected] with your order number and a brief explanation of why you would like to request a refund.
Return Authorization: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
Ship the Item Back: Send the item to the address provided, using the RMA number for reference. We recommend using a trackable shipping method to ensure the item reaches us safely.
Refund Processing: Once we receive the item and confirm its condition, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
3. Refund Timeline
Processing Time: After we receive your returned item, it may take up to 5-7 business days for the refund to be processed.
Bank Processing: Please note that it may take an additional 3-5 business days for the refund to reflect on your bank statement, depending on your financial institution.
4. Non-Refundable Items
Custom or Personalized Items: Items that have been customized or personalized for you may not be eligible for a refund.
Sale Items: Items purchased during a sale or promotion may be subject to different refund policies. Please check the specific terms at the time of purchase.
Clearance Items: Items marked as "final sale" or "clearance" are not eligible for refunds.
5. Exchange Option
If you prefer to exchange an item instead of requesting a refund, please let us know in your email. We will guide you through the exchange process.
6. Questions or Concerns
If you have any questions about our refund policy or need assistance with your refund request, please contact our customer support team at
[email protected] or call us at +123-456-7890.
We strive to make the refund process as smooth as possible and appreciate your understanding.
